Refund and Cancellation Policy

Overview

The free trial

Every new company receives a 14-day free trial of the Growth plan with no payment method required, so you are never charged by surprise. You can subscribe at any point during the trial; the paid term then starts on the day you pay, and the remaining trial days are not lost, they are added to your first term. If you do nothing, the company becomes read-only at the end of the trial and you can still export your data. Trials are limited to one per legal entity, and we may decline a trial where we detect abuse of this limit.

Monthly subscriptions

Monthly plans renew automatically on the same date each month and are charged in advance. You can cancel at any time from Settings, Billing. Cancellation stops the next renewal; your team keeps full access until the end of the month you have paid for. We do not refund the unused part of a month, because monthly billing already gives you the flexibility to leave with at most a few weeks’ notice.

Annual subscriptions

Annual plans are discounted in exchange for a year’s commitment. Because you may not have seen enough of the product in a trial, we offer a 14-day money-back window on the first annual payment for a company: cancel within 14 days of that payment and we refund it in full. This window does not apply to renewals or to a second annual purchase for the same company. The refund may be declined where fair use has clearly been exceeded in those 14 days, for example bulk export of AI output, sending more than 5,000 messages, or use that breaches the Acceptable Use Policy.

After the 14-day window an annual plan is non-refundable. If you cancel, renewal is switched off and the service continues until the end of the year you paid for.

Upgrades, downgrades and seat changes

• Upgrades (a higher plan, more seats, a higher AI allowance) take effect immediately. You are charged the difference between the two prices, prorated to the number of days left in the current term, and your renewal date does not change.
• Downgrades take effect at the next renewal so that you keep what you have paid for. We do not refund the difference for the current term.
• Removing seats reduces the price from the next renewal. Seats added mid-term are prorated like an upgrade.
• Switching from monthly to annual takes effect immediately, with credit for the unused days of the current month applied to the first annual invoice. Switching from annual to monthly takes effect when the annual term ends.

How to cancel

An owner can cancel from Settings, Billing, Cancel subscription in the app, and will receive an email confirming the date on which access ends. If you cannot sign in, email support@workosync.com from the owner’s address. Deleting users, uninstalling the mobile app or stopping payment does not cancel a subscription. After cancellation you have 30 days to export your data, after which it is deleted as described in the Data Processing Addendum.

Refund method and timing

Refunds are made to the original payment method through the same gateway (Stripe, Tap Payments, PayPal or Razorpay), in the currency of the original charge. We issue the refund within 5 working days of approving it; the gateway and your bank then take 5 to 10 working days to show it on your statement. Exchange-rate differences and any fees your bank or card issuer charges are outside our control and are not refunded. Where a tax invoice was issued we issue a credit note for the refunded amount, including the 5% UAE VAT where it was charged, so your records stay correct with the Federal Tax Authority.

Chargebacks and payment disputes

If you think a charge is wrong, please contact us first at support@workosync.com; almost every billing question is resolved within a working day, and a refund from us is faster than a dispute through your bank. If a chargeback is opened while the charge is legitimate, we will provide the gateway with our evidence (the account owner’s acceptance of the terms, sign-in and usage logs, invoices and this policy). While a chargeback is open the affected subscription is suspended, and if the chargeback is upheld against a valid charge we may terminate the account and recover the amount and any dispute fees the gateway charges us.

Service credits under the SLA

If we miss the 99.9% uptime commitment in the Service Level Agreement, you are entitled to service credits calculated under that agreement. Credits are applied to a future invoice and are not paid in cash, except that on termination any unused credit is refunded to your payment method.

Exceptions

• Enterprise contracts. Where an order form sets its own commitment, notice period and refund terms, those terms apply instead of sections 3 to 5.
• Resellers and partners. If you bought WorkOSync through a partner, cancellations and refunds are handled by that partner under its agreement with you.
• Material change or termination by us. If we retire a feature that materially reduces the functionality of your paid plan, change these terms materially, or terminate for convenience, you may cancel and receive a pro-rated refund of prepaid, unused fees, as set out in the Terms of Service.
• Termination for breach. If we terminate your account for breach of the Terms of Service or the Acceptable Use Policy, no refund is due.
• Third-party charges. Fees charged by a payment gateway, an AI provider under your own key, a messaging carrier or a bank are charged by that party under its terms and are not refundable by us.

Changes to this policy

We may update this policy. A change never reduces the refund rights attached to a payment you have already made. Material changes are announced by email to account owners at least 30 days before they take effect.